Policy For Return Goods

Overview

  All returns must have authorization from Captive Technologies, LLC. (CTL)  Authorization may be requested via telephone, fax, or email.  Request for return authorization must include the following:

o   Reason for the return

o   CTL invoice number under which goods were originally shipped

 Allowances for acceptable returns

  Material damaged in transit

o   Full credit to be issued

o   Transport paid by CTL for return and replacement material

o   Customer to cooperate with CTL to file damage claim with transport carrier to recover material and transport costs

·  Material with a manufacturing defective

o   Full credit to be issued upon receipt and inspection by CTL

o   Transport paid by CTL for return and replacement material

·  Material shipped in error by CTL

o   Full credit to be issued upon receipt and inspection by CTL

o   Transport paid by CTL for return and replacement material

·   Material ordered in error or in excess to customer needs

o   Credit upon salvage potential of material returned

o   Transport to CTL to be prepaid by customer

o   25% restocking charge

  Material damaged in transit

o   RGA is generated for material to be returned

o   Invoice is be generated for replacement material

o   Invoice note to read: To replace material shipped under Inv # xxxxx and damaged in transit and being returned under RGA xxx – credit to wash out invoice # xxxxx to be issued upon receipt of damaged material by CTL

o   Transport paid by CTL for return and replacement merchandise should be part of claim filed with carrier

  Material with a manufacturing defective

o   RGA is generated for material being returned

o   Invoice is generated for replacement material

o   Invoice note to read: To replace material shipped under Inv # xxxxx which is being returned for warranty inspection/credit under RGA # xxx

o    Upon receipt and inspection to confirm defect, a credit memo is issued  to wash out invoice # xxxxx

Material shipped in error by CTL

o   RGA is generated for material shipped in error

o   Invoice is generated for replacement material

o   Invoice note to read: To replace material shipped in error under Inv # xxxxx which is being returned for credit under RGA W# xxx

o    Upon receipt and inspection to confirm error, a credit memo is issued  to wash out invoice # xxxxx

  Material ordered in error or in excess to customer needs

o   RGA is generated for material being returned

o   Upon receipt and inspection to confirm salvage value, a credit memo is issued for the net invoice amount of material returned less 25%